Apologies for the lack of reply over the last week – we’ve started knocking the kitchen out, so it’s been a busy few days.
The rad’s arrived with no issues, I’ve only unwrapped one – but it looks superb, I’m really pleased that I went down the refurbished route instead of “new” replica’s, I don’t think they’d have been a patch on what you’ve supplied.
Likewise on the valves, I know I teetered on the “how much!!” for each set, but as I mentioned to my wife after examining the originals and a copy pair on-line, the devil is in the detail – which was apparent even from the on-line pictures. The valves you’ve supplied which are UK manufactured are simply stunning in terms of quality…. I know from what Dave said it’s a hard sell to convince someone over the ‘phone to spend the extra cash, when there’s something which looks similar at 2/3rds the price on-line.
I can honestly state that after taking the plunge and purchasing the valves, there’s nothing that can compare – and as Dave stated, the extra cost is justified. I’d already done my research but your company has just exemplified all the qualities that I appreciate – an excellent product, at a fair price, with excellent service and communication. I used the term “fair price” on purpose, I think you supply quality items that easily surpasses the reproduction versions, the reproductions are pretty much the same price as what you’re selling – but you have a semblance of provenance (they’re original) and they’re re-cycled. As discussed with Dave, when I work my way around the house – they’ll be future orders…